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PRIVACY POLICY
By sharing our Privacy Policy, we, at Whites of London hope to help
you understand how information can create new opportunities for our
customers, as well as to reassure you that we respect and honour our
customers requests to restrict and protect personal information.
Our policy has always been, and continues to be, about enhancing our
customers' experience before and after shopping with us.
Getting To
Know You
Getting
To Know What You Like
Information At Your Service
Information Secure Under Lock And Key
Update Your
Information
Information Sharing
Information Sharing Is Up
To You
Remove Your Name
From Our Lists At Any Time
“Cookies”
Links To Sites And Services
A Privacy Promise
Privacy Policy Updates
Questions Anyone?
Getting to Know You
When you make a purchase, you join our mailing list. You may choose to
give Whites of London basic information: name, e-mail address, mailing
address, Postal / ZIP code, phone, and Credit or Debit card numbers.
This allows us to process your transactions more efficiently, and
ultimately, an enhanced degree of customer service. When you visit our
Web site, we may collect more information: your Internet service
provider's address, the name of the Web page directing you, as well as
your clicks and activity on our site. This tracking of data helps us
understand how to make our site more available and user friendly to
our customers.
Getting To Know What You Like
We also gather customer information by taking note
of the purchases you make online and from our catalogue. Think of it
as a concierge service where customer preferences are remembered for
future consideration. By looking at your purchases in context with
marketing demographics or with information from companies whose
products and services you may be interested in, it helps our buyers
and merchandisers continue to seek out products and designs you may
find relevant and unique. Likewise, other companies may also forward
to us additional names, mailing addresses, and e-mail addresses when
we have news or product offerings that may be of special interest to
their customers.
Information At Your Service
The personal information we collect is primarily
intended to offer better customer service and to improve
communications. When a purchased item is not immediately available,
many of our customers appreciate receiving an e-mail to update the
status of their order. We may also need to contact customers by phone,
postal mail, or e-mail if questions arise regarding their order.
When you shop at our Whites of London Web site
order from our Brochures, it is also an opportunity for you to provide
us with information and feedback that helps us continue to bring new
ideas, unique products, and a creative approach to shopping for your
home.
Information Secure Under Lock And Key
We use encryption technology whenever receiving and
transferring your personal information on our site. When you
make a purchase online, either a solid key or a locked padlock
icon will appear in the lower right of your browser window.
This icon insures that your transaction session is secured through
Secure Sockets Layer (SSL). If one of these icons does not appear,
please contact Whites of London at 0800-915-9445 (in the UK)
to complete your purchase, or e-mail us at sales@whitesoflondon.com.
Update Your Information
Updating your contact information is quick and
easy. Just contact us, including your previous and current full name,
mailing address, e-mail address, and phone number. Please understand
updates may take some time to process from the date of request
receipt.
Information Sharing
Information sharing can provide a valuable tool for
consumer networking. By helping to make new connections and introduce
new resources to our customers, you may discover new opportunities and
products compatible with your interests and needs. With that end in
mind, Whites of London and its affiliate companies share information
with each other. In addition, when you purchase an item from one of
our catalogues, your customer information is shared with other
selected companies whose products and services you may find useful.
Information Sharing Is Up To You
We appreciate and respect that not all our
customers may wish to benefit from the opportunity to share
information with our affiliate companies or select companies. If you
do not want Whites of London to share your customer information,
please immediately contact us and we will remove your name from lists
we share with other companies. When contacting us, please clearly
state your request, including your name, mailing address, e-mail
address, and phone number.
Remove Your Name From Our Lists At Any Time
To request to have your name
removed from Whites of London’s email mailing list and / or the
catalogue mailing list, simply call us at 0800 915 9445 (in the UK)
or email us at sales@whitesoflondon.com
. Please provide your
full name, mailing address, e-mail address, and phone number. We
appreciate your patience as it may take a few days to process your
request from the date of receipt. When you make subsequent purchases
at Whites of London, you may provide contact information for customer
service only and request that your name not be forwarded to any
mailing list.
“Cookies”
"Cookies" are small amounts of data that are stored
on your computer. They find their way to your browser via a Web
server. They sound friendly and helpful because they are. They flag
information about your activity on our Web site. This information
helps us improve our site and make it friendlier and easier to use. We
never use cookies to save passwords, credit card numbers, or other
confidential information.
Links To Sites And Services
At times, we provide links that our customers may
be interested in. Whites of London is not responsible for these sites.
If you choose to explore these sites and services, we suggest that you
carefully review their individual Privacy Policies.
A Privacy Promise
We agree to comply with a customer's requests to
not share their information with other companies or to contact them
for marketing purposes by postal mail, telephone, or e-mail, should
the customer so choose.
If at any time, as a customer, you feel Whites of
London is not committed to its Privacy Policy, please contact us.
Policy Updates
Efforts to bring new services, ideas, and partners
to benefit our customers may make it necessary to amend our Privacy
Policy. If this occurs, we will post the new policy on our Web site,
Once posted, the new policy will go into effect immediately, replacing
any previously stated policy.
Questions Anyone?
If you have any questions regarding any aspect of
our Privacy Policy, we will do our best to answer them. Please contact
us at :
sales@whitesoflondon.com
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